Frequently Asked Questions about FreshStart Laundry Delivery Service​

Just click "My Account" or "Schedule A Pickup" to get started!

Pricing couldn't be easier. Regular weekly customers are charged $1.85 per pound and "on-demand" customers are charged $1.95 per pound. Dry cleaning and large bedding items are priced by the piece.

We bill your credit or debit card directly. We will email you a detailed invoice each time your card is billed. You can also receive invoice totals by text.

We accept MasterCard, Visa, Discover and American Express cards.

There are no pickup or delivery fees.

There is a minimum charge of $25.00 per pickup.

Contact Customer Service by calling (203) 406-7496 or emailing erika.freshstartlaundry@gmail.com. If our drivers are still in your area, we will make every effort to arrange for a pickup.

We've put in place email and text reminder tools to make sure you don't forget. However, if you do forget to leave your laundry out, we do reserve the right to charge a $10 missed pickup fee to cover costs.

Sure. We send all our customers email and text reminders 24 hours before scheduled pickups.

None whatsoever. You can cancel or suspend your account at any time.

As often as you like. Some customers modify their order prior to every pickup because they have special instructions for us. Other customers set up their preferences when creating their account and then rarely change them.

The Welcome Kit consists of one lime green laundry bag, one green dry-cleaning bag (if applicable) and one white mesh "special attention" bag, and a welcome card.

We prefer you schedule your pick-up by 4:00 am the day of your pickup. This allows enough time for the drivers to plan their routes for that day.

Absolutely. Many of our customers have FreshStart Laundry pickup and deliver to their workplace. Just specify in your laundry preferences the pickup and delivery details.

When the weather is bad, we double-bag your laundry to make sure it's protected from the elements. We always do our best to protect your laundry however, we cannot be responsible for laundry that is lost or damaged by the weather after it's dropped off at your home. Please review the terms and conditions for more details.

However rare this is, it can happen. If there is a severe storm, such as a blizzard or a hurricane, we will return your laundry to you as soon as it's safe for our drivers to do so. We will keep you updated to any charges via phone, email and/or text.

If there is not a hook available for the driver to hang your laundry on, we will provide one for you.

You can expect your laundry to be returned less than 24 hours after we pick it up. Dry cleaning will be returned within 72 hours of pickup.

We recommend that your pickup/drop-off location be protected from the elements if possible. Most customers have us leave their laundry on a front or back porch, in a garage or with their building manager. We also use common sense and watch the weather. If a hurricane or blizzard is coming, we'll contact you and make alternate plans.

If you are going to be away just log into your account and place your account on "vacation hold" until you return.

Absolutely. Just log into your account and adjust your notification settings.

Simple. Just log in to your account and update your Laundry Preferences adding a note in the "Laundry Instructions" or "Folding Instructions" field. Our employees check your personal laundry profile for any changes every time they process your laundry.

No. We wash and dry our customer’s laundry individually in separate machines.

Sure, but for your convenience we highly recommend you each sign up for your own account. If you do decide to share an account, you will have to separate your laundry upon its return.

The lime green bag is for everyday laundry.

Yes, we do!

We do our best to accommodate every request. If there's something special we need to know, just log into your account and update your laundry and folding instructions.

Yes, we do. Please place all stained clothing in the "Special Attention" bag and let us know by including a note in the bag or on your laundry profile and we'll do our best to get it out. While we're usually successful at removing stains, we can't guarantee we'll be able to get it out. If you can pre-treat the stain before putting the garment in the bag, it will increase the odds of success.

While we are known for our high-quality care, mistakes can happen. If we lose or damage an article, please notify customer service within 48 hours of the laundry being returned to you. Unfortunately, we cannot be responsible for laundry that is lost or damaged by the weather after it's dropped off at your home. Please review the terms and conditions for more details.

We do not.